20 Steps...
"20 Steps to More Efficient Hospital Patient Scheduling & Confirmation Billing"
Upon your request, Smart Source representatives will conduct a free evaluation of your existing patient scheduling and patient billing systems. Our analysis will address the following problems you may face now:
- Appointment "no-shows"
- Lost or confused patients
- Missing or late special instructions to patients relative to their appointments
- Manual effort required to notify patients of new appointments and instructions
- Manual effort required to notify patients of cancelled appointments
- Personnel issues required to handle ever-increasing demand
- Space constraints on personnel for job-related space needs
- Current costs to perform the functions necessary to schedule and confirm appointments
- Postage costs to mail out: maps, directions, pre-appointment instructions, patient questionnaires, medical history forms, etc.
- Mistaken appointment information and/or incorrect instructions followed by patient due to confusion or non-clarity of reminders
- Lost or misplaced appointment confirmations
- Repetitive appointment scheduling and confirmation requirements
- Necessary paperwork to convene appointments (e.g., physician’s referral, etc.)
- Necessary insurance information to process patient billing
- Cost of self-pay patient billing process
- Timeliness of patient appointment reminders and of patient billing statements
- Accuracy of patient appointment reminders and of patient billing statements
- How to integrate patient appointment scheduling & confirmation with billing process
- How to make the patient information easily accessible to both patients and medical staff in a secure way (e.g., given new HIPAA legislation as of 4/02)
- How to expand services to other hospital departments and/or practices without increasing (and often lowering) costs