What We Can Do To Help You
Smart Source develops totally customized programs that are much more cost-effective and patient-friendly vs. the "one-size-fits-all" package programs offered by traditional large print/mail facilities. Unlike the other print/mail houses, Smart Source Services provides personal service along with the latest in data manipulation and distribution technology—and your patients get the benefit of communications that they can understand and that help them to be better, more cooperative patients. You get "the best of both worlds" when you work with Smart Source Healthcare Communications.
We at Smart Source are experts in manipulating and formatting healthcare customer data from numerous sources—resulting in clear, concise, logically presented, easy-to-read communications (in multiple languages if desired) that help patients "do the right thing"—toward appointment prep and attendance, and to help patients eliminate confusion with billing statements and the bill-paying process. We also help the hospital process payments more easily.
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Let Smart Source help you create Clear, Patient-friendly Communications for your clientele |
We provide integrated healthcare communications for forward-thinking and progressive healthcare operations, including…
- Specialized and unique patient appointment reminders
- Patient-friendly & HIPPA-compliant billing statements
- Multiple language split-run options
- Collection Letters
- e-Billing and e-Statement Systems
- Newsletters, e-Marketing and other Patient Communications Services
Pre-registration:
- What they need to do
- Where they need to go
- What they need to bring
- How they should get there
- How to feel less-stressed, more reassured and more positive about their total experience with your healthcare organization
- Turn every patient "touch" (contact) you make a positive reinforcement of your image as a "caring" and efficiently run organization
Billing:
Reduced incoming patient calls to your customer service staff, because patients can answer their own questions thanks to our patient-friendly, easy-to-understand billing:
- What do they owe?
- Where should they send their money?
- Whom should they contact with questions about their bill?
- What about budget payments?
- What about rolled-up detail bills?
- May I receive foreign-language statements (i.e., for English-challenged patients)?
Meets all HFMA standards listed in their "Patient-friendly Billing Initiative"
e-Presentment:
- Would you prefer to distribute your patient billing information via the Web?
- Would you like to offer your patients the choice of printed or web-enabled statements?
- Would you benefit from online instant access to key administrative management reports (e.g., Daily Revenue Preventive Action Cycle Report, etc.)?
Tell me about your HandHolder™ Patient Reminder Service (Click here)
Tell me about your Hospital Statement Processing (Click here)
Tell me about your Electronic Presentment and Billing Services (Click here)