Outbound Telephone Support Services
- Appointment Reminder Telephone Calls
Often working in conjunction with our printed and mailed HandHolder™ product, telephone reminders are critical for short appointment turn times. We use technology based telephony to provide innovative service to medical, dental, and veterinarian practices across the nation. Studies show that calling your patients and reminding them of upcoming appointments significantly reduces no-show rates — yet the cost and time for your staff to try to do this is at a premium. By using Smart Source , you will have access to state-of-the-art technologies without having to invest in constantly changing software and hardware.How It Works:
Step 1. You simply send us your appointment schedule via secure e-mail or file transfer. These methods are fully HIPAA-compliant, and we can guide you through the process the first few times.
Step 2. Then we call your patients to confirm or cancel their appointments. We can even speak to them in Foreign Languages!
Step 3. After all calls are made, our system e-mails or faxes a comprehensive report directly to your practice and you can track our phone calls on-line as we make them!
It's that easy!
Our daily report — with complete information — is then available to you every morning so that you can adjust your schedule and fill cancelled appointments so that you don't have to constantly overbook.
Tell us what your needs are and we will tailor a program to your requirements. Need international phoning? Just ask us! Need special reports? Just ask us! Our goal is to meet and exceed your expectations!
For more detailed information about our Telephone Appointment Reminders, please call us. We'll be happy to help solve your problems!
Here's What You Get for Your Money:
We make sure that you get your money's worth at Smart Source. Listed below are the features and benefits that are included in our Telephone Appointment Reminders Service at no extra charge. We not only make it easy...we make it affordable. We will:
- Cut your cost of making reminder calls in half
- Free your staff to take on other office responsibilities
- Eliminate the need to overbook
- Provide multiple messages such as new patient instructions, pre-procedure instructions, well-child exams, etc.
- Send you a daily, comprehensive report detailing all calls made
- Customize messages to suit your practice
- Call your patients one day, two days, or even up to a week in advance of their appointments
- Provide appointment reminders in English, Spanish or other languages.
- Re-call patients for yearly procedures such as flu shots, prostate exams, pap smears, stress tests, etc.
- Maintain HIPAA compliance
- Give you the best price in the industry
- Offer you a free trial period to try out our service
- Never require any contracts
Outbound Telecommunications
with your customers
- Customer Relationship Management (CRM)
"We have experience with a number of health maintenance organizations, hospitals, and other heath care agencies to provide quality client-relationship-management products and services. As the healthcare industry continues to experience increased costs and rapid change, the need to find new customers and retain current customers cost-effectively becomes even more important. We can help healthcare companies of all types with new customer acquisition, customer care, member retention, and market research — including member satisfaction studies, physician satisfaction studies, advertising awareness studies, focus groups, patient surveys, and more. Awareness studies have also helped shape some of our clients' long-term marketing strategies, allowing these health agencies to spend advertising dollars more effectively."Smart Source is a leader in Business Process Outsourcing (BPO), providing high-end customer interaction solutions — including Inbound and Outbound Teleservices, Market Research, and Web-based Communications — on a stand-alone or integrated basis, as well as enabling offshore back-office processing.
Our key areas of expertise include:
- Inside Sales Programs
- Demand Generation / Lead Development & Nurturing
- Inbound Response Management
- Event Boost / Registration / Follow-up
- Database Management / Updating
- Database Development
- Contact Discovery / Verification
- Database Segmentation / Analysis
- E-Services
- E-mail Management
- E-mail Marketing Campaigns
- Full-service Market Research
- Quantitative (Telephone, Web-based and Mail Surveys)
- Qualitative (Focus Groups, Telephone Groups, Web-based Focus Groups, and One-on-One Interviews)
- Business Intelligence
- Data Mining
- Data Trending
- Analytics
- Business Process Outsourcing (BPO)
- Finance and Accounts Reconciliation
- Human Resources and Payroll Administration
- Transactions Processing and Data Entry / Digitization
- Transcription Services
CRM is a comprehensive area that can include many things. If you share your specific goals with us, we can provide you with a proposal that will spell out how we can help you manage your relationships with greater results and lower costs. Our back office processing capability may save you hundreds of thousands of dollars! Please call us or send an e-mail for more info.
Smart Source Healthcare Patient Communications Credo:
We promise to provide our unique and value-added services to healthcare provider organizations and practices within a climate of unyielding integrity and ethics, making a reasonable and fair profit, while continuing to build long-lasting relationships with our Clients and Affiliates for mutual benefit and prosperity.