Smart Source Services Healthcare Patient Communications

Customer Testimonials

What Our Clients Have to Say about Smart Source

• Beth Israel Deaconess Medical Center (BIDMC) (MA):
  

  "HandHolder™ has helped us reduce patient no-shows here at BIDMC. More important, it has drastically reduced the physician staff and mailroom time we used to spend on reminder cards and confirmations. Our patients are happier and better prepared when they arrive. The ROI was immediately visible with HandHolder™."

  Sara O'Neill Ambulatory Services Manager for Special Projects Beth Israel Deaconess Medical Center Boston, MA



• Beth Israel Deaconess Medical Center (BIDMC) (MA):
  "Phone calls are down to my FTEs. I attribute this in part to the easier-to-read, "patient-friendly" statement that Smart Source designed and produced for us. The Smart Source team are my consultive "problem solvers."
  Michelle Leone
• Mount Auburn Hospital (MA):
  "We were tired of hearing, "the weekly statements run won't be out on time."...the service was inconsistent. With Smart Source (working for us), I know I can count on their daily processing service. We no longer have the "telephone spike" activity.




Let Smart Source help Make Your Patient's Day with "plain English" billing statements

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• One Chief Financial Office Told Us...
  "We are expecting high six-figure increases in revenue from the HandHolder™ service."


• One Office Manager Told Us...
  "Our new HandHolder™ Appointment Reminder has really increased patient awareness about where to go and what to do to prepare. In addition, the phone calls we used to receive for directions has dramatically decreased."


• One Medical Assistant Told Us...
  "No-shows for this clinic have dropped by more than 30 percent, thanks to the HandHolder™ reminders. The patient flow is also better since we can now fill in easily for changed appointments."


• One Office Scheduler Told Us...
  "I used to start phoning patients on Wednesday nights for the following week's appointments. I'd spend three hours each Wednesday, Thursday and Friday night (on overtime) to confirm the next week's visits. With HandHolder™, I don't need to call at all anymore."


• One Large Medical Center Told Us...
  "We are looking forward to our improved image as well as having a better communication tool for our patients—Handholder™ is a vast improvement over the cryptic IDX software output reminders."

Don't put up with a sub-par Patient Statements process any longer. Ask for our free analysis — "20 Steps to More Efficient Hospital Billing, Patient Scheduling & Confirmation" (click here).